Customer Service - Milwaukee VA Medical Center
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Milwaukee VA Medical Center


Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker.

Amanda S Zdroik (Gollhardt), Patient Advocate

Amanda S Zdroik (Gollhardt)

Patient Advocate
414-384-2000 Ext. 42604

Nancy Massey, Patient Advocate

Nancy Massey

Patient Advocate
414-384-2000 Ext. 42604

Tim Kolb, Patient Advocate

Tim Kolb

Patient Advocate
414-384-2000 Ext. 42604

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

If you, or a veteran you care for were unable to resolve important issues related to VA through other means, please contact one of our highly-skilled patient advocates who will be eager to help you with your concern(s) in a timely manner.

For a listing of additional contacts, please visit our phone directory.

Milwaukee VA strives provide the highest quality of care to the veterans of our nation who call Greater Milwaukee and Wisconsin home. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.

Service Partners

No matter which service you visit when you come to Milwaukee VA, you will always be able to find one of our many service partners. The service partner can address and resolve your concern at the point of contact.

"Thanks for a Good Job Card"

Your feedback about the care and services you receive while in the medical center provides us an opportunity to make changes and improvements; feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.

You may answer your quick card anonymously or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail reqeusting feedback your most recent outpatient or inpatient treatment at our medical center.

Use the survey to let us know of any concerns, complaints or questions you have about your care, so we can resolve those. We also appreciate compliments about what we are doing well.